Returns and Exchanges
At Kingfisher, we want you to be happy with your purchase and we inspect everything thoroughly before we send it out. We also carefully package everything to prevent damage.
Sometimes however things get broken in transit, or you order the wrong size. So here is what you can go about it.
Firstly notify us of the problem and need to return. Simply return the items to us in their original, resealable condition, and securely packaged, within 21 days of receipt.
Remember to get proof of dispatch, as we cannot be held responsible for goods lost or damaged in transit.
All goods must be returned complete, unused and in the same condition as received, together with the original box and packaging in an undamaged and resalable condition.
Please note that where applicable, Kingfisher reserve the right to charge a 35% re-stocking fee for unwanted items.
Cancel My Order
Cancellations can only be accepted by emailing [email protected] . If the order has been completed and has been shipped, then you will need to arrange a return. This is easiest by telephone, so please include a daytime telephone number with your email. Your payment method will be credited once the products arrive back at our office.
My order has arrived faulty or damaged. What do I do?
We try our best to make sure items arrive in good condition. If the courier tries to deliver your items damaged, please either do not accept delivery from the courier, or sign for the item as 'damaged'. If you do not have the opportunity to inspect on delivery, you can sign for your item as 'unchecked'.
You must inform us at [email protected] of any such problems within seven working days so we can rectify the problem.
If you return something due to it being faulty or damaged we refund postage costs up to a maximum of £10. Please contact us if your return costs exceed this amount.
What can't I return?
For hygiene reasons, we cannot accept returns of facemasks, overalls or gloves if the item has been removed/unsealed from its original packaging. We also cannot accept returns of any powder product including but not limited to : Aquatech, Tank-It, Barrier Mortar, Dry Wall Renovating Plaster and tank plug. If you have any questions before purchasing any of these items, please call us on 01229 869100.
Note: No refund can be issued until the goods have been received and inspected by us and we are happy that the product has not been opened and/or used.