Kingfisher Building Products Ltd collects information about its customers that is necessary to process payments, make delivery of customer orders and provide a high standard of customer support. Occasionally we may contact our customers with special offers or to find out how we can enhance our service. We will not provide details of our customers to any other organisation, except to comply with statutory or legal obligations.
For the purpose of General Data Protection (GDPR) 2016/679, the data controller is Kingfisher Building Products Limited. Company number (SC249720) and who can be contacted at the Head Office address, Cooper Lane, Ulverston, LA12 9RA or by telephone: 01229 869 100.
During our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number.
We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).
This document tells you:
When using our website, we will also place cookies on your device - please see our Cookies page for more information about the cookies we use and how you can change your cookie settings.
We collect the following types of information:
When you register with us, we will ask you for several pieces of information including:
When you shop with us, or browse our website, we will collect:
If you register an account with us, we may be able to link the information collected from you before registration and apply it to your registered account or future information that we collect after you have registered.
When you place an order online, through our website, or through our contact centre, we also need your contact and payment information to enable us to take payment and fulfil your order. We also request your contact information and need your payment information when you shop offline with us through our trade counters. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile, save your browsing information and your preferences and retrieve them from any of your devices.
You may also provide us with personal information via our forums, product questions and reviews, survey responses or competition entries.
We will ask for or collect your information when you use our trade counters or our customer support services, including telephone support and instant messaging.
You do not have to give us permission to use our website.
We ask for your permission to send you marketing and promotional material using your address, & email address, so that we can send you newsletters, special offers, market research, and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time by:
Even if you choose not to receive this marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase.
We have set out below the purposes for which we use your personal information. We are also required by law to state a "legal basis for processing", i.e. to tell you on what grounds we can use your information, and this is also set out below. The legal basis for each purpose is that we have your consent for the use of your personal information, or that we need to use your personal information to perform a contract with you, or that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations. e.g. approved contractors issuing 20-year Kingfisher guarantee’s, personal data would be kept for the duration of the guarantee.
We may disclose your personal information to third parties, including in the following circumstances:
Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party's use of your data (including your personal information).
We will take reasonable steps and implement appropriate measures to ensure that your personal information is adequately protected in accordance with the law.
These measures generally include either:
You have the right to ask us to:
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
You also have the right to make a complaint to the Information Commissioner's Office if you're not happy with how we've handled your personal information. You can contact the supervisory authority at:
To update your details or ask for a copy of your personal information:
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.
It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe.