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We take customer data security very seriously. We prefer not to handle any credit card details ourselves but instead use Braintree for online credit card handling, who are highly focused on security.
As soon as you place your order with us, your card is charged, and the goods are sent out to you.
Using this system, Kingfisher, nor third party companies, will access your details.
All we receive is your order and address details, and confirmation from Braintree that the transaction has been processed and funds are cleared.
Once some of our own basic security checks are completed, your order is processed and despatched to you.
If you pay by Visa or Mastercard, you are taken to the Verified by Visa or MasterCard SecureCode page after confirming your order.
Visa and Mastercard now offer greater security when buying online with Verified by Visa and Mastercard Secure Code. If you haven't done so already, you will be able to register your card with a password. Any future purchases online will then require this password.
Visa and Mastercard also now offer customers with online banking the option to confirm a pending payment by simply logging in to your online banking and verifying it is a genuine purchase from yourself. The following steps is how this procedure works:
1. When asked to confirm an online payment, choose the mobile banking app option. 2. Log on to your Mobile Banking app and review the payment details. Confirm if you're happy to proceed. 3. Return to your browser and select 'Payment confirmed on mobile app'.
This gives you an additional layer of security, because if someone obtains your card details, they will not be able to make purchases with it as they will not have access to your password. You may have the option to skip this step. If this page is skipped, we will be alerted to this when we receive the order and we will contact you to make sure it was you who placed the order.
You can also pay using PayPal. PayPal offer both the merchant and customer various levels of security, Kingfisher handle no payment details, simply your order and address details. Easy!
If you have any questions about payment methods or information security, please contact our customer services team on 01229 869100 or email [email protected]
