Site Usage Terms and Conditions

Full information on what cookies are used on this site are available here:

Full terms and conditions for this site can now be found on the following page:

Account Help

Options to sign in or out of your account or to create or delete an account should be available via the account tab at the top of every page.

If you have lost your account username or password please follow the link to the account recovery page at the bottom of the my account page to have your details sent out to you. If you are still having difficulties please contact us via email.

If you are unable to contact us via the email address we have on record we cannot verify who you are so will not be able to send those details to you because of data protection rules. In these circumstances, the best course of action may be for you to create a new account. Please note that emails and can only be processed during working hours.

Special Offers

Full details of all current special offers can be found here:.

All offers are issued at the discression of Kingfisher Building Products limited and refer to online purchases only. Offers may be changed or withdawn at anytime with little or no notice given.

Online Payment

All payment is handled securely off site by one of two well-known merchant services. Upon reaching the checkout you can choose to pay using either RBS Worldpay or PayPal. Both services are dedicated online merchant services with proven track records for both customer satisfaction and online safety and security and both provide a variety of payment options. To check out the terms and condition of these services please use the following links:

Delivery Information

View our Delivery Rates:

Returns and Exchanges

Faulty or incorrectly supplied goods must be reported to our customer services department within 7 days of delivery. Customers will be offered a refund or exchange where appropriate. Refunds shall be processed after we have taken receipt of returned goods.

Site Accessibility

Every effort has been made to make this site accessible to the majority of web users. The pages conform to W3 standards for XHTML 1.0 and CSS2.1 and their design and contents has been presented in a way that should be accessible via most screen readers and will transform to plain text gracefully when CSS formatting is removed.

The following accesskeys have been set up on all pages to allow easier navigation of the site:

  • H - Home Page
  • S - Product Search
  • E - Help
  • T - Training
  • V - Job Vacancies
  • A - Account infomation (including sign in and out)
  • B - Shopping Basket
  • C - Check out
  • M - Site Map
  • U - Contact Us

For most web browsers accesskey links can either be followed or focused on by pressing alt + accesskey or in the case of some versions of firefox alt + shift + accesskey.

This sites online shop can not be used on browsers that do not allow Javascript. Customers can use the site to find product information then place orders over the phone on 01229 869100. Kingfishers contact details are given at the right hand side of each page.

Domain Names

The information on this site may be available through multiple domains. However, purchases are handled primarily handled through our primary domain When you attempt to add an item to your basket for a domain name that does not allow purchases you should automatically be forwarded to this domain.

If you are having difficulty placing an order and you are not on the domain (i.e. the website address does not appear to be in your browser address bar try going to and restarting your order.

Report a Problem

If you have read the information given above and are still having dificulting with this site or have other questions about Kingfisher or it's products please feel free to contact us.

Head Office, South Cumbria and Furness

Kingfisher Building Products,
Cooper Lane, Ulverston, LA12 9RA

Glasgow Office, Glasgow

Kingfisher Building Products,
150 Shuna Street, Glasgow, G20 9ES